We respond as quickly as we can during business hours.
Choose the channel that matches your request so the right team can help without delay.
For the fastest resolution, include your account email, organisation name, a short summary, and any relevant links or screenshots (with sensitive data redacted).
Best for account access, billing questions, and day-to-day product help.
Typical topics: login issues, plan changes, feature questions, troubleshooting publishing or analytics, and guidance for team invitations.
For privacy questions, data protection requests, and GDPR/CCPA-related inquiries.
For data subject requests, please use the dedicated channels described in our Trust Center (Data Requests) so we can verify and respond within regulatory timelines.
Report security issues responsibly. For vulnerability reports and security questions, please use the dedicated process described in our Trust Center.
Please do not test against production accounts without authorisation. We appreciate clear reproduction steps and coordinated disclosure.
Questions about invoices, tax details, or payment methods should go through support@lahez.com with your billing email and organisation name so we can locate your account quickly.
Journalists, event organisers, and strategic partners can email us at hello@lahez.com with “Press” or “Partnership” in the subject line. We aim to reply within a few business days.
Our team monitors support during UK business hours (approximately 09:00–18:00 GMT/BST, Monday–Friday). Messages outside those hours are queued for the next business day.
What to expect
Most product questions receive a first reply within one business day. Complex investigations (billing disputes, security reviews, data requests) may take longer; we will keep you updated.
WHIKS Ltd
128 City Road
London, EC1V 2NX
United Kingdom
Registered in England and Wales · Company number 17189817
Tel: +44 7988580234